![]() It is highly recommended to contact your phone service provider to know the limits of your data plan before using this video streaming application. Visit us at for more information on all of our products and services! We are a security company and we take YOUR security seriously. Night Owl HD gives you piece of mind no matter where you are! If you exceed your data plan limit, this may result in additional usage charges. WARNING: This application uses data to connect your DVR security system to your mobile device.Īll streaming video is direct from your local DVR to your mobile device with no 3rd party buffers in between, including us. With the ability to view your Night Owl security system in real-time, you’ll be able to monitor your home or business anytime, anywhere-all from the convenience of your mobile device. When connected to a 3G or 4G LTE network, the live video feed from your DVR will be considered streaming data by your phone service provider and will contribute to any data or download limit your phone data plan may have. ![]() Solve Night Owl HD black/white screens issue on Android:įollow the Night Owl HD android app crash troubleshooting guide Here → Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".Again, got Night Owl HD » "Mobile Data" » "Allow Background Data Usage".On android, goto "Settings" » "Apps" or "Manage Apps" tab.This issue is usually caused by your network. This Clears both data and cache.įix Night Owl HD unable to contact server/ Night Owl HD internet connection errors on Android: On your device, goto "Settings" » click "Apps" » select "Night Owl HD app" » click "Storage" » click "Clear Data" option.Update Night Owl HD to the latest version on PlayStore.On android, goto "Settings" » click Night Owl HD app.Remember, the Night Owl Support Site has the answers to your questions.Fix Night Owl HD not working on Android, crashes, errors or is unresponsive:įollow these steps to resolve intermittent Night Owl HD app issues: Well done! Make sure to save your new password in a secure location. Why call when our Support Site has it all! Remember, the Night Owl Support Site has the answers to your questions. Step 16: Finally, if the password is entered correctly, the DVR / NVR appears on the “Devices” screen and displays a “Connected” status. Step 15: Enter the device’s admin password (the new password created during the password reset). Step 12: If you used the “Scan QR Code” button, scan the Device’s QR Code. You can also use the QR Code found in the DVR / NVR Menu. Tap “Add” to add the device, making sure the Device ID in the App matches the Device ID on the Support Sticker. Step 11: A list of devices should appear. ![]() Step 10: Locate the QR Code on the device’s Support Sticker. NOTE: The P2P ID for your recorder should be on the support sticker on the top or bottom of your recorder. Step 8: To add the DVR / NVR back to the App, your Smart Device MUST be connected to the same network as the DVR / NVR. P2P Connection Issues If the app is not connecting, the QR Code or Owl Scan isn’t working, the P2P doesn’t match the P2P in the recorder firmware or the QR Code is missing, follow the steps below. Step 7: After tapping “Remove,” a confirmation message appears. Step 6: On the “Device Details” screen, tap “Remove.” Step 5: Select the device that had its password reset. Step 4: A list of your devices appears (status may indicate “Connecting” or “Offline”), tap “Edit.” Step 3: Go to MENU and tap “ Device.” If you don’t have a device listed, skip to step 8. Step 2: Log into the App with your email address and the App’s password (not the DVR / NVR password). Step 1: If you don’t have the App, download it from the Google Play Store (Android) or App Store (iOS). The following instructions are only for DVR's/NVR's that use the Night Owl X or Night Owl XHD App. YOU MUST FOLLOW THE STEPS BELOW OR YOUR DEVICE WILL NOT WORK WITH THE APP! DO NOT SKIP THE FOLLOWING STEPS!! After resetting the DVR / NVR password, you MUST follow the steps below to remove and add the device to the Night Owl X / X HD App. ![]()
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